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Product Information

How do I use the rose extract?

Our rose extract can be used many different ways, from creating beauty beverages like rose cocktails/mocktails, sparkling rose water, and rose infused culinary dishes and desserts.

We recommend that you do not use the rose extract with tap water as this effects the pH levels of the rose extract.

What are your serving suggestions?

The rose extract fragrance and flavour is strong so you only need to use a very small amount. We suggest 2.5ml (approx 10 drops) for a standard glass size of sparkling rose water. Be guided by your senses for preference of strength. 

What is the expiry/shelf life?

The expiry/shelf life of our current batch is December 2017.

How do I store my rose extract?

Prior to opening please store in a cool location, once opened please store in the refrigerator. 

I’m pregnant and or planning to breastfeed, can I consume the rose extract?

Consult your healthcare professional before using.

Can my children consume the rose extract?

Consult your healthcare professional.

Do your products contain any animal products, are they tested on animals?

CILK rose extract is vegan and NOT tested on animals. Our products are also gluten and lactose free.

Ordering

What’s your return policy?

Our product in non-refundable. If your package and the contents have been damaged in transit, defective or incorrect, please contact us as soon as possible by e-mail at beauty@cilkrosewater.com with your order number and attach an image of your damaged package and contents.

We will send a replacement upon receipt of the above.

Where do you ship and how much does it cost?

Australia

Standard shipping is $10 and takes 2-4 days.
Express shipping is available for $12 and takes 1-2 days.
Free standard shipping for orders over $100.

Anywhere else in the world

Standard shipping is $10 and takes 3-7 days.
Free standard shipping for orders over $100.

Can I change the shipping address on my order?

Yes. Just email us as soon as possible. We can change the details if the item has not already been shipped.

Can I modify or cancel my order?

Please get in touch as soon as possible. If we haven't already shipped the order then we can cancel an order, or modify it.

Email Us

beauty@cilkrosewater.com

Press Inquiries

press@cilkrosewater.com

Help Hours

Monday—Friday
11am—6pm ET

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